This article explains the different roles assigned to members, sponsors, and admins in the Tradewing platform.
Regular User
A Regular User refers to members of your association with access to the platform’s basic features and functionalities that allow them to interact with other members within certain limits. While the exact privileges and capabilities can vary depending on the specific setup and customization of the association, a regular user generally has the following privileges:
- Access and interact with community features (post messages, join discussions).
- Register for and participate in events visible to members.
- Edit profile information and control privacy settings (if permitted).
- Join member-accessible groups on the platform
- Access and download publicly available content (discussions, learning materials, etc.).
- Send and receive messages to/from other members.
- Receive notifications about mentions, messages, and events.
- Receive email notifications for community posts and group updates.
- Customize notification frequency (daily, weekly, real-time)
Admin
An Admin role has permissions that allow more control over the platform’s settings, including user and content management. Admins are commonly association staff who oversee how members use the platform, and coordinate with Tradewing Support about technical issues to ensure a positive user experience.
The following are common responsibilities and capabilities of an Admin:
- Create new user accounts, send invitations, edit profiles, and update information.
- Impersonate active user accounts.
- Assign and modify user roles.
- Activate/deactivate user accounts.
- Add/edit user attributes and manage privacy settings.
- Configure and manage membership types, including deactivation.
- Create, edit, and delete content (posts, events, news updates).
- Review user-reported content for community standards.
- Create and manage groups, including privacy settings and membership access.
- Deactivate groups, marking them as "Hidden" for archival access.
- Create tags for member-followed discussions.
- Create events, manage registration, and promote to members.
- Deactivate events and manage privacy settings for past events.
- Add companies/sponsors, assign page owners/admins, and post on behalf of entities.
- Access community and membership analytics to track engagement.
- Create and customize website pages and layout.
- Adjust platform settings (visibility of feed, events, and pages to members, logged in users, and general public).
- Customize platform design (color, logo, banners).
- Customize email settings and create announcements for all members.
- Serve as the primary point of contact for user inquiries/issues.
Company Account Owner
A Company Account Owner can belong to one of two categories: either the owner of a sponsoring company or the representative of an organization with an institutional membership. Typically, a company account owner can perform the following functions:
- Edit company page profile photo and cover photo.
- Add users and company page admins so they can be invited to have Tradewing accounts.
- View analytics leads (based on sponsorship tier. Any tier level Plus and above).
- Edit company profile information.
- Promote the company and events via promotion banners.
- Host sponsored events (based on sponsorship tier).
- Configure privacy settings for company information.
- Only the company account owner can access membership status and renewal, and add payment methods (for institutional memberships).
Company Page Admin
A Company Page Admin is appointed by the association's administrator or the company account owner. Generally, a company page can perform the following functions:
- Edit company page profile photo and cover photo.
- View analytics leads (based on sponsorship tier).
- Edit company profile information.
- Promote the company and events via promotion banners.
- Host sponsored events (based on sponsorship tier).
- Configure privacy settings for company information.
For Groups: Group Admin
Group admins are appointed by association admins to oversee specific groups. They are responsible for the following functions:
- Edit group details (name, description, preferences, banner, and profile photo).
- Configure group visibility settings
- Moderate posts and handle reported content.
- Add and manage group resources relevant to the group (files, images, folders).
- Add/remove members, and manage their roles.
- Create events, upload recordings, and control attendee emails (RSVP email, event reminders, event summaries).
For Groups: Group Moderator
Group moderators are responsible for reviewing posts reported by users or managing posts made by users who are under moderation. Their primary functions typically include:
- Moderate posts and handle reported content.
- Add and manage group resources relevant to the group (files, images, folders).