Impersonating a user is a helpful tool in the event that a user is having issues that are better solved by an Admin. Impersonating a user gives you the ability to access a user’s instance of your community. To impersonate a user, navigate to your Tradewing community.
1) Click your profile picture or initials for the dropdown menu.
2) Click "Admin Site"
3) Click into the "People" field to search for the user's name.
4) Click on the user's name to open their Admin profile.
5) Click "Impersonate"
6) Once you begin impersonating the user, all actions taken within the session will be as the user. There will be a banner at the top of the screen to let you know that you are impersonating a specific user. When you are ready to end the impersonation session, click the red Stop Impersonating button at the top of the screen.
Note: Any actions you take as the user are logged as that user. Please be cautious in using this feature and only use this feature when a user has given you permission to troubleshoot their account or assist with another issue that requires you to access their account through this feature.
When done, click "Stop Impersonating"
