---
title: Configure Recipients for Sponsor Upgrade Requests
description: Admins can define who receives email notifications when a sponsor requests an upgrade.
---

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2. [Sponsorships](https://support.tradewing.com/knowledge-base/sponsorships)

# Configure Recipients for Sponsor Upgrade Requests

## Admins can define who receives email notifications when a sponsor requests an upgrade.

The support email for Tradewing (support@tradewing.com) is the default destination for sponsor upgrade requests that are initiated from the sponsor dashboard. Whenever a sponsor clicks the Upgrade button, an automated email is generated and sent to this address so that your team is notified and can follow up directly with the sponsor.

 

![](https://support.tradewing.com/hs-fs/hubfs/image-png-Mar-30-2026-05-35-18-5341-PM.png?width=665&height=229&name=image-png-Mar-30-2026-05-35-18-5341-PM.png)

 

These emails are most commonly triggered in two situations within the sponsor dashboard experience:

- When a sponsor clicks the Upgrade Sponsor Prompt or “Upgrade Now” call-to-action, indicating interest in moving to a higher sponsorship tier or unlocking additional benefits.
- When a sponsor attempts to access leads that are only available to premium or top-tier sponsors.

In both cases, Tradewing captures the sponsor’s intent and routes a request to support@tradewing.com by default. You can now configure who receives these emails in the Admin Site.

#### Where to Configure

Go to:  
**Sponsors → Settings**

**![](https://support.tradewing.com/hs-fs/hubfs/image-png-Mar-30-2026-05-37-30-0990-PM.png?width=1920&height=911&name=image-png-Mar-30-2026-05-37-30-0990-PM.png)**

### Setting

**Upgrade Request Email Recipients**

- Add one or more email addresses
- Supports multiple recipients

### How It Works

When a sponsor clicks “Upgrade Now”:

1. System checks configured recipients
2. Sends email to those addresses
3. If none are configured → defaults to [support@tradewing.com](mailto:support@tradewing.com)

### Email Includes

- Sponsor company name
- User details
- Current tier
- Requested feature
- Timestamp

### Validation Rules

- Emails must be valid format
- Duplicate emails are removed
- Maximum number of recipients may apply

### Best Practices

- Route to sales or sponsorship teams
- Use shared inboxes for visibility
- Keep the list updated

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