Configure Recipients for Sponsor Upgrade Requests

The support email for Tradewing (support@tradewing.com) is the default destination for sponsor upgrade requests that are initiated from the sponsor dashboard. Whenever a sponsor clicks the Upgrade button, an automated email is generated and sent to this address so that your team is notified and can follow up directly with the sponsor.

These emails are most commonly triggered in two situations within the sponsor dashboard experience:

When a sponsor clicks the Upgrade Sponsor Prompt or “Upgrade Now” call-to-action, indicating interest in moving to a higher sponsorship tier or unlocking additional benefits.
When a sponsor attempts to access leads that are only available to premium or top-tier sponsors.

In both cases, Tradewing captures the sponsor’s intent and routes a request to support@tradewing.com by default. You can now configure who receives these emails in the Admin Site.

Where to Configure

Go to:
Sponsors → Settings

Setting

Upgrade Request Email Recipients

Add one or more email addresses
Supports multiple recipients

How It Works

When a sponsor clicks “Upgrade Now”:

System checks configured recipients
Sends email to those addresses
If none are configured → defaults to support@tradewing.com

Email Includes

Sponsor company name
User details
Current tier
Requested feature
Timestamp

Validation Rules

Emails must be valid format
Duplicate emails are removed
Maximum number of recipients may apply

Best Practices

Route to sales or sponsorship teams
Use shared inboxes for visibility
Keep the list updated